Shipping policy

📦 Shipping Policy

Last Updated: [Insert Date]

Welcome to Noble Tails 🐾 — we’re proud to deliver quality pet products across South Africa 🇿🇦

All orders are processed within 2–3 business days (excluding weekends and public holidays).

Once your order has been processed, it will be dispatched via our courier partner.

We ship nationwide using Aramex.

Estimated delivery time: 8–15 business days
Delivery times may vary depending on your location and external factors beyond our control.

Shipping costs are calculated at checkout based on your location and order size (if applicable).

Once your order has been shipped, you will receive a tracking number via email or SMS, allowing you to track your parcel in real time.

While we aim to deliver within the estimated timeframe, delays may occur due to:

We appreciate your patience and understanding in such situations.

Please ensure that your shipping address is accurate at checkout.

We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

If your parcel has not arrived within the expected timeframe, please contact us and we will assist you in tracking your order.

If you have any questions regarding shipping, feel free to contact our support team.

Thank you for choosing Noble Tails 🐶🐱